What non-billable work costs your firm.
Pick the closest firm type, then change any number. Rough numbers are fine.
Your estimate
Firm type
Starting assumptions, not benchmarks.
806 hrs back a year
See your estimateDollars an hour.
Intake, chasing, retyping, status updates.
Slow replies send them elsewhere.
Show the math
- People × admin hours a week × 48 weeks × 0.35 = hours back. Hours back × rate × 0.5 (only half of freed time gets billed; full rate for cost-based firms)We assume 35% of admin time can be automated.
- Inquiries a month × 12 × % lost to slow follow-up × first-year client valueThe conservative total counts one third of this figure.
- Conservative total = billable capacity + lost-inquiry value ÷ 3.
- Hours back a year
- 806
- Share of a full-time hire
- 45%
- Billable capacity
- $100,800
- Clients lost to slow follow-up
- 60
Conservative total, a year
$170,800
We assume only half of freed time gets billed. Lost inquiries count at one third.
We'll walk through these numbers with you.
How the estimate is built.
| Term | How it is calculated |
|---|---|
| Admin hours a year | People × admin hours per person per week × 48 working weeks. |
| Hours back | 35% of admin hours a year: the share we assume software can take over. |
| Billable capacity | Hours back × your rate × 0.5, because we assume only half of freed time gets billed. For insurance and property management the rate is the loaded cost of staff time and all freed time counts. |
| Lost clients a year | Inquiries a month × 12 × the share lost to slow follow-up. |
| Lost-inquiry value | Lost clients a year × average first-year client value. |
| Conservative total | Billable capacity + lost-inquiry value ÷ 3. We count one third of lost value on purpose. |
| Share of a full-time hire | Hours back ÷ 1,800 hours in a full-time year. |
The starting numbers for each firm type are assumptions to edit, not benchmarks.